When to Call the BHA

T

he BHA regularly responds to complaints from Brooklyn Heights residents about diverse quality-of-life issues in the neighborhood. Due to the BHA’s contacts with government agencies, it is often in a position to obtain a faster resolution of these complaints, and in some instances, to forestall more serious violations or damage to the fabric of the community.

However, in instances of crimes, tree or health emergencies, residents should always call 911, so that the appropriate response from uniformed and emergency services can be dispatched as quickly as possible. These calls should not be made to the BHA under any circumstances, as the delay in reaching out to 911 may have life or death consequences.

It is appropriate to call the BHA for assistance in the following types of situations:

  • Problems with the delivery of regular municipal services, such as garbage collection

  • Construction on a building when it is suspected that it is occurring without permits

  • Inappropriate alteration of the exterior of a building within the historic district

  • Vehicles parked illegally within a Fire Zone or tour buses using streets within Brooklyn Heights

  • Damage to a tree from trucks or when a dangerous tree condition exists

  • Graffiti

  • Environmental concerns, such as excessive helicopter noise

We advise residents to call 311 first in many of the above instances and then to provide the BHA with the complaint number provided by the 311 Operator, so that the BHA can monitor and follow up on the specific complaint. It is also important that callers provide the BHA with the street addresses where the problems are located so that the BHA can go out and inspect the conditions.

Call us at (718)-858-9193, or email at info@TheBHA.org

The BHA Office is typically staffed Monday through Friday between 8 am and 6 pm. If staff is not present to answer the phone, please leave a clear message with your name, phone number, time and date of the call, and a description of the problem.